ASKA HOST

The Aska Host service (hereinafter "the Service", "We", "Aska Host") provides virtual private server (VPS/VDS) rental services based on the infrastructure of international cloud providers: Hetzner Cloud (Germany/Finland), OVH Cloud (France/Canada), Contabo (Germany), and others.

Services are managed through the web panel at https://aska.host and the Telegram bot @askahost_bot. Authorization is performed exclusively via Telegram account (OpenID Connect).

By using the Service, the User confirms that they have read this Agreement and the Privacy Policy, understand their content, and agree to them in full.

If the User does not agree with any provision of this Agreement, they must immediately cease using the Service.

The following terms used in this Agreement have the meanings set forth below:

• "Service" — the Aska Host online platform providing VPS/VDS rental services through the web panel and Telegram bot.
• "User" (or "Client") — a natural or legal person who has registered with the Service and uses its services.
• "VPS/VDS" — a virtual private/dedicated server, provided for a defined paid period.
• "Web Panel" — the web-based service management interface at https://aska.host.
• "Internal Balance" — funds credited to the User's account within the Service for paying for services.
• "Upstream Provider" — the company providing the physical/cloud infrastructure (Hetzner, OVH, Contabo, etc.).

The Service commits to:

• Provide a fully functional virtual server after payment confirmation within 2–10 minutes (up to 48 hours for non-standard configurations or custom orders).
• Ensure server availability of at least 99.5% per calendar month (SLA).
• Compensate for downtime caused by the Service by extending the rental period for an equivalent duration of unavailability.
• Notify Clients of planned maintenance at least 24 hours in advance.
• Provide technical support through the ticket system in the control panel and via the Telegram bot.
• Maintain confidentiality of Client server access credentials (passwords are encrypted and never stored in plain text).

The Client agrees to:

• Use the rented server exclusively for lawful purposes, in accordance with the laws of Ukraine, the server's host country, and international regulations.
• Comply with the Acceptable Use Policy of upstream providers.
• Pay for services on time and monitor rental expiration dates.
• Independently ensure server security, including software updates, firewall configuration, and protection against unauthorized access.
• Perform regular backups of important data independently.
• Not share account access credentials with third parties without notifying the Service.
• Maintain respectful communication with the support team.

The following activities are strictly prohibited on Service servers:

• Sending spam, phishing, mass unsolicited messages of any kind.
• Conducting or participating in DDoS attacks, port scanning, brute-force attacks against external resources.
• Distributing malicious software (viruses, trojans, ransomware, etc.).
• Hosting content that infringes copyright without the rights holder's permission.
• Cryptocurrency mining without prior agreement with the Service (for plans where it is not included).
• Distribution of child sexual abuse material or any content exploiting minors.
• Activities aimed at circumventing sanctions, money laundering, or financing terrorism.
• Any other activity that violates the laws of Ukraine, the EU, or the server's host country.

The Service reserves the right to immediately suspend the server without prior notice upon detection of any such violations.

The Service has the right to suspend or completely terminate services to the Client in the following cases:

• Violation of the Prohibited Use provisions of this Agreement.
• Receipt of a justified abuse report from an upstream provider.
• Causing material damage to the Service or its infrastructure.
• Aggressive behavior, threats, or insults directed at the Service team.
• Non-payment for services within 7 days after the end of the paid period.

In the case of a hard ban, all data on the servers is permanently deleted. Funds from the balance are not refunded.

All services are provided on a 100% prepayment basis. Tariff plan prices are displayed in EUR with the UAH equivalent shown at the current exchange rate.

Payments are accepted through the Mono Pay payment system (Monobank Acquiring) — Visa/Mastercard bank cards, Apple Pay, Google Pay. Bank card data is processed exclusively by Mono Pay and is neither transmitted to nor stored on Aska Host servers.

Auto-renewal automatically charges the Client's internal balance 24 hours before the paid period expires. If the balance is insufficient, the server is frozen after the rental period ends.

The Service reserves the right to change tariff plan prices. Price changes do not affect already paid rental periods. Clients are notified of price changes at least 14 days in advance.

Payment system fees are included in the balance top-up amount and are not charged separately to the Client.

Refunds are possible in the following cases:

• Server is non-functional due to the Service's fault for more than 24 consecutive hours — refund for unused rental days.
• Actual costs incurred by the Service (provider resources, consumed traffic, etc.) are deducted from the refund amount.
• NO refund is provided if the server was blocked by the upstream provider due to the Client's actions.
• Internal balance funds are only refunded when there are no active services whatsoever.
• In the event of a temporary lack of available resources, funds on the balance are retained and may be used once resources become available. This circumstance does not constitute grounds for a refund.

Refund requests are submitted through the ticket system and are reviewed within 7 business days.

The Service guarantees server availability of at least 99.5% per calendar month, excluding planned maintenance and force majeure circumstances.

In the event of an SLA breach caused by the Service, the Client is entitled to compensation in the form of a rental period extension. The compensation is calculated proportionally to the downtime duration.

The SLA does not cover: network issues between the Client and the data center; DDoS attacks on the Client's IP address; issues caused by the Client's actions or installed software; planned maintenance.

To receive SLA breach compensation, the Client must contact support within 7 days of the incident.

The Service is NOT liable for:

• Data loss resulting from the Client's actions, third-party actions, or upstream provider equipment failures.
• Server suspension by the upstream provider due to the Client's violation of their rules.
• Lost profits, indirect damages, or consequential losses of the Client.
• Failure by the Client to renew the rental on time and related consequences.
• Consequences of the Client using vulnerable or unlicensed software.

The maximum aggregate liability of the Service under any circumstances is limited to the amount actually paid by the Client for the last 3 months of service usage.

The Client bears full responsibility for all actions performed on the rented server, including actions by third parties to whom access was granted or not secured.

All elements of the Service — the name, logo, interface design, web panel and bot source code — are the intellectual property of Aska Host and are protected by applicable law.

The Client retains full ownership of data and software hosted on the rented server. The Service claims no rights to Client content.

The parties are released from liability for non-performance of obligations in the event of force majeure circumstances: natural disasters, war, state-level cyberattacks, government decisions, mass power or internet outages, pandemics.

The affected party must notify the other party within 3 business days of the occurrence of such circumstances.

This Agreement is governed by and construed in accordance with the laws of Ukraine, including the Civil Code of Ukraine, the Law of Ukraine "On Consumer Rights Protection", and the Law of Ukraine "On Personal Data Protection".

All disputes shall be resolved through negotiation. If agreement cannot be reached, disputes shall be resolved in court at the Service's location, in accordance with applicable Ukrainian law.

For Clients from other countries: in the event of a dispute, the laws of Ukraine shall apply. The parties acknowledge the jurisdiction of Ukrainian courts unless otherwise required by mandatory provisions of international law.

The Service reserves the right to amend this Agreement at any time. Notice of changes is published at https://aska.host/legal at least 14 days before taking effect.

Additional notifications are sent via the control panel and/or Telegram bot.

Continued use of the Service after changes take effect constitutes full acceptance of the updated terms. If the Client disagrees, they may discontinue using the Service and request a refund of unused funds.

For all questions regarding services and this Agreement, you can contact us through the ticket system in the control panel (https://aska.host/dashboard/support).

Support Telegram bot: @askahost_bot

Email: support@aska.host